Overall, the pricing seems fair. I would rate the pricing a seven out of ten if one is the cheapest possible and ten is expensive. It is neither cheap nor overpriced.
The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive, but, it's alright.
Learn what your peers think about Microsoft Dynamics 365 Customer Service. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
Business Analyst at a computer software company with 201-500 employees
Real User
Top 10
2023-10-23T02:51:00Z
Oct 23, 2023
I rate the product’s pricing a seven out of ten. It is a decent price compared to multiple vendors and products available in the market. It is fine if you have a team of 10 to 15 people. However, it is most suited for enterprises that require more stability.
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
The tool is expensive.
The product comes with a yearly license.
We purchase its yearly license. It is more expensive than other vendors, but it's feasible.
Overall, the pricing seems fair. I would rate the pricing a seven out of ten if one is the cheapest possible and ten is expensive. It is neither cheap nor overpriced.
The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive, but, it's alright.
The solution is moderate but cheaper than SAS and Oracle. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
I rate the product’s pricing a seven out of ten. It is a decent price compared to multiple vendors and products available in the market. It is fine if you have a team of 10 to 15 people. However, it is most suited for enterprises that require more stability.
The solution has a corporate enterprise license, which large corporations sign. There are different tiers of licenses.
I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten. We pay €200 per license. There are no additional costs involved.