Modern Channels Head at a manufacturing company with 10,001+ employees
Real User
2024-01-23T15:14:34Z
Jan 23, 2024
Microsoft could improve its scalability, technical support, and ease of implementation. UI is not the best. So, there is room for improvement in the user interface. It's not difficult, but it's not the best.
The licensing model is confusing, especially for partners and customers. Many customers are limited to the basic 365 package, with additional add-on options available for users. Transparency is crucial for explanation. Microsoft provides documentation detailing the features of each license. There is less clarity or discussion around this issue.
There are some occasional performance issues. It wouldn't be a dealbreaker for most, but a strong internet connection and some specific configurations are crucial for optimal performance.
The technical support should be dramatically improved. Improvement is needed to ensure that their teams are well-informed about the product. At times, when we reach out to the technical support team, we find that their knowledge about the product is not even as much as ours. Usually, they don't help, and we keep trying together until we find a solution. However, it consumes time and effort.
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Project operation is coming nice and far. It's been a long since Microsoft had something worthwhile in this case. If we could find another way to get time sheeting to work, it would be a lot easier. Now, we've had to move around and make some heavy customization.
The solution could better integrate with other enterprise solutions. They already have a lot of integrations, and they could keep building integrations with newer products coming in. Changes go through a very exhausting process, and it takes time if specific changes are requested.
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
The product could be serverless.
Microsoft could improve its scalability, technical support, and ease of implementation. UI is not the best. So, there is room for improvement in the user interface. It's not difficult, but it's not the best.
The licensing model is confusing, especially for partners and customers. Many customers are limited to the basic 365 package, with additional add-on options available for users. Transparency is crucial for explanation. Microsoft provides documentation detailing the features of each license. There is less clarity or discussion around this issue.
They could add a new chart or dashboard for visualization in the product.
There are some occasional performance issues. It wouldn't be a dealbreaker for most, but a strong internet connection and some specific configurations are crucial for optimal performance.
The technical support should be dramatically improved. Improvement is needed to ensure that their teams are well-informed about the product. At times, when we reach out to the technical support team, we find that their knowledge about the product is not even as much as ours. Usually, they don't help, and we keep trying together until we find a solution. However, it consumes time and effort.
Project operation is coming nice and far. It's been a long since Microsoft had something worthwhile in this case. If we could find another way to get time sheeting to work, it would be a lot easier. Now, we've had to move around and make some heavy customization.
They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate.
The solution could better integrate with other enterprise solutions. They already have a lot of integrations, and they could keep building integrations with newer products coming in. Changes go through a very exhausting process, and it takes time if specific changes are requested.
The platform’s UI could be better. There could be more customization options.