Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.
We have implemented the solution in manufacturing industries. We do everything in each department: automation, flow integration, sales, Business Central for accounts, and Power BI for reports.
I mainly do customer management, setting records, and things like that. We use the Internet Facing Deployment (IDF) configuration for this CRM system, which allows external access through a secure connection.
Learn what your peers think about Microsoft Dynamics 365 Customer Service. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
I've managed and helped migrate 11 businesses from on-premise deployments to the cloud-based solution. To achieve this, I partnered with a third-party vendor, acquired Microsoft licenses, implemented Logic 365 in each company, and then migrated data and processes to the Dynamics 365 environment. Additionally, I established a strategic partnership with Microsoft to leverage their expertise and ensure seamless implementation across all eleven companies. This entire process was completed within the past four years.
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.
We handle after-sales service for the call center, technicians, mobile service center, and authorized service centers.
We have implemented the solution in manufacturing industries. We do everything in each department: automation, flow integration, sales, Business Central for accounts, and Power BI for reports.
We use the product for sales management and tracking pipelines.
I mainly do customer management, setting records, and things like that. We use the Internet Facing Deployment (IDF) configuration for this CRM system, which allows external access through a secure connection.
It is cloud-based. We don't need on-premises resources. Additionally, this tool is well-known for data legality and reporting.
I've managed and helped migrate 11 businesses from on-premise deployments to the cloud-based solution. To achieve this, I partnered with a third-party vendor, acquired Microsoft licenses, implemented Logic 365 in each company, and then migrated data and processes to the Dynamics 365 environment. Additionally, I established a strategic partnership with Microsoft to leverage their expertise and ensure seamless implementation across all eleven companies. This entire process was completed within the past four years.
We use the product to track and follow up on business proposals. It helps us with customer service and lead opportunity management.
We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation.