How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We use it for incident management and service request management. We use it for the Knowledge Base and we also use it for equipment inventory, the CMDB. Those were the key pieces that we needed to bring together in our organization and we wanted a tool that would integrate those key points. We are using the cloud version. We don't have the client onsite version.
We use it for HR, payroll, and finance.
My primary use case for this solution is to manage the facility services and the IT services in a higher education organisation. After evaluating other solutions and referring to the success story in the home university, the SysAid came out to the best for my needs.