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2019-07-12T13:29:00Z

What is your primary use case for Clarity SM?

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How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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77 Answers

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Top 5Real User

We use the solution primarily for call logging and checking, but we also use it with other products that are related to CA. It's mainly for monitoring and event management from the infrastructure management perspective which integrates or interfaces into CA SDM for ticket logging. We also use it to check the SLA using what is referred to as the embedded service desk. We're about to introduce service catalog. It's one of the CA products that integrate nicely with it so we'll be using the new features of self-service and the xFlow engine. I'm an ITSM specialist and we have a partnership with Clarity SM.

2020-10-06T06:57:41Z
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Top 10Real User

Our primary use case for Clarity is to manage portfolios and projects, and to manage the software.

2020-06-01T05:06:31Z
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Top 5Real User

We are a solution provider and this is one of the systems that we implement for our clients. This solution covers most of the IT lifecycle. The emphasis is mainly on incident management, change management, program management, and request fulfillment. We also have the System Management patch for network monitoring.

2020-03-25T07:03:05Z
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Top 10Real User

We are primarily using this solution for incident requests. We track our CI CMDB change requests. We are using Service Desk Manager in a wide scope that is not in a single location but across Europe.

2020-03-05T08:39:42Z
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Top 5Real User

We primarily use the solution for incident and change management.

2020-02-26T05:55:53Z
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Top 5LeaderboardReal User

We use this solution to improve user experience. With the new xFlow and Service Point features, we are able to bring users even further to our side. This is a huge gain when we look at a heterogeneous environment in terms of culture and variety of systems in operation. Demonstrating ease of use and interaction for end users along the same line of usability for support analysts was a key factor in the success of the deployment.

2019-10-15T21:43:00Z
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Real User

We use this solution for request and incident management, as well as configuration.

2019-07-12T13:29:00Z
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