How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
With RCN, we use the internet service and we use the voice over IP cloud service. We have three offices and we use the ISP. We have an inside sales team and we have an Auto Attendant that does call-based routing: press one, press two, press three, and there are additional routings once you get into the sub-menus. It can do forwarding. That's what we use it for. It's mainly for office use, sales, and customer service. Because we're not like a call center, we're not 100 percent customer service, users use it to make and receive calls and to do conference calls and transfers. We use it for conference rooms, we have 800 numbers for our sales team and customer service. We use it for quite a lot.
Our office phones are the primary use.
We use the system as our main office phones for receiving calls and distributing them to staff members at their desks.
We use it for voice over IP. For day-to-day use we have a mix of interoffice and outside office calls. We use it a lot for interoffice, but our sales and production teams, and pretty much every individual here, reach out on a daily basis, outside of the office. For everybody I've reached out to, the calls have been crystal clear. Even international calls have been clear. We have about 40 to 45 users. We're a wholesale company, so we're talking to retailers, we're talking to suppliers, our visual department is talking to some of their customers who create images. Then we have our accounting team. Everybody's reaching out to somebody, whether it's internally or externally. And we have some international teams that people reach out to on a daily basis.
We use it for phone and internet.
Our primary use case is for inbound hunt groups. We get a lot of calls from customers asking to speak with customer service. The majority of the use is for reaching into our departments. One is customer service and the other one is for different kinds of questionnaires, and they get dumped into a call group pickup.
We use it for our entire operation. We've got three separate operating companies and we're all combined together into one phone system. Our plan was to get a system that could allow for call recording and playback.
We use the hosted phone system. We have about 65 seats. My team does all the calling. And I have several more who use the Office Mobility part which is the cell phone feature. They also do all our data.
It operates as the central voice for everything that we do. Our people are using it for daily business, daily interaction, conferencing, local communication - you name it, we're using it.
Our company was looking to reduce the large initial expense of purchasing a new phone system through another company, improve the administrative capability of the system, and reduce monthly operation costs while maintaining quality service.