Please share with the community what you think needs improvement with Cohesity DataProtect.
What are its weaknesses? What would you like to see changed in a future version?
Volume Shadow Copies can get very large on SQL servers so be aware of this if OS says a drive has a lot of space but everything else is saying that the drive is out of space. This mostly occurs when the backup job fails, which is very uncommon. We've run into issues where network segmented computers couldn't reach back to Cohesity over 445 and that has caused restores to fail. Split large Database/NAS/Phycial backups into their own backup job so smaller devices can stay on their backup schedules and backup more often. SQL and Physical (Block Level) backups need to have a Cohesity Agent installed (requiring a restart) and they have to be manually added into Cohesity but the process is still pretty simple. Cohesity cluster upgrades have not been as easy as a single button click but a manual process that requires upgrading each node in the cluster individually. The upgrades do go pretty smoothly though.
The one area where we would like to see additional improvements is with reporting. There are very granular reports from each grid. There are also some built-in reports within Helios (SAS Management Console) that offers basic reporting. However, for complex, large-enterprise environments, a more robust reporting engine that supports detailed audit reporting and enhanced ad hoc reports would be welcome. There are REST APIs which can be leveraged and most of the data we need is tracked and stored within the Cohesity ecosystem.
We're still waiting for the ability to backup SharePoint Online & OneDrive but have been told it is coming soon. As we move towards a "cloud-first" implementation strategy for new solutions, these types of backup/recovery features will become more important. We have Oracle databases running on Linux servers in our environment and we have found the Oracle backups were quite complex to setup. Simplifying the backup and recovery of Oracle would go a long way. NAS incremental backup performance is a bit slow. This has apparently been fixed in version 6.4.0, but we waiting for it to go LTS before upgrading.
I would like to see the CDP features integrated into this solution. Replication is working great, but with backup replication, you should have the option to link and RPO to the backup schedule. This would reduce the RPO in case of a disaster. It would be great to have something like the Zerto software. The GUI is in need of improvement. The upgrade path is not so clear because there are too many branches.
There were a few things that required quick support calls in order to get to function correctly. We were told that the issues that impacted us were going to be corrected on the next release and would not impact other customers. We would love to see direct compatibility with HPE Simplivity, which we also leverage. Cohesity could do a little better job communicating features in new releases and helping customers to understand when features will be released. For example, I found literature indicating that version 6.3.1 would have support for Active Directory backups when installed. That feature appears to have been pushed to version 6.4, but is still available in 6.3.1 if you call support and have them toggle it on.
The error handling could be improved. The errors shown on the GUI tend to be just what the log spits out and that can be quite confusing. The nice feature is that the logs are in the GUI, so you don't have to go hunting for them, you simply need click the drop down to show the information. There are a few cryptic error messages, thankfully the support staff is fantastic and knows what the errors mean. There are a few user interface concerns with some of the functionality, such as what screens you get dropped back on when moving in between different areas. If you use the back button on your browser, you may not go back to the last page due to the coding. However, overall navigation isn't tough or complicated.
There is limited support for legacy systems, which is something that could be improved.
I would like to see minor features added to the user interface, such as the software version in the dashboard. I would like to see Microsoft Exchange DAG supported as soon as possible. I have been told that it's on the roadmap.
Reporting is one area that isn't as robust as it could be. The next release supposedly improves upon that but I have not seen it yet. We had real issues with restores on our older Red Hat 5.x systems, but we have upgraded those and no longer need support for that OS.
Being able to take a backup of OneDrive and Sharepoint in Office 365 would be great. It is in the Roadmap, but we would like to see it in the next release of this solution. This solution is only compatible with a limited number of storage arrays, including Pure and Cisco Hyperflex. The cloud management solution needs a little more development. Now it is really like the same dashboard than the one you are using locally. They put some AI in the prediction of when you will be out of space but I would appreciate more AI to discover malware (but is in the road map for version 6.4 I think) .
Currently, the product is lacking some features like BMR and backup for the cluster, but I think these are things that would be added in a few months.
* I would say they could work on the update process of the nodes. * They could also make it easier to try out beta versions of their software without the need of opening tickets.
Navigation is sometimes a challenge from the aspect of drilling down into details which isn’t normally needed.
Support is good, but some functions are added pretty late, like vCloud Director support. This could speed up adoption for service providers.
We don't love the Exchange integration, it works fine but requires a third-party application called Kroll. We'd rather have a built-in solution to manage Exchange messages/DB level restores such as what Veeam provides.
Cohesity is working on this, however, I would like to see a more expanded KB section. They have created a few videos also, more would be great. Their documentation is also currently being expanded.
* Bare metal backups of MS AD * Microsoft Exchange online mailbox backups would be fantastic. * Restoring OUs/individual users from the AD would be awesome.
I would like to see Cohesity have the ability to do a file level restore from a Windows server, which is storing data on dynamic disk.
Since it is an evolving product, there are lot of frequent releases which require upgrades to be done every other weekend.
* I thought physical RDM's were supported, but apparently that is not the case. * The rack mounting instructions did not appear to be correct, but we were able to overcome it.