Please share with the community what you think needs improvement with Ubiquiti UniFi.
What are its weaknesses? What would you like to see changed in a future version?
In terms of improvements, I would say that the software interfaces could be better, they can be somewhat lacking at times. There's also a lack of documentation. We work with distributors and they are the ones that supply support and solutions for us. There is currently no proper after-sales technical support from the company. As mentioned, the product could be improved by including documentation which is currently insufficient. I would also recommend additional testing of software before new releases. The product needs more R & D in terms of their software.
If I could manage the W-LAN or other items without a UniFi switch, that would be very helpful. I have not tried, but I think some options are tied to the hardware, like the Ubiquiti switch.
This solution could be more user-friendly. Setting up IP generation for something like guest access is pretty confusing and should be improved. The Java support within that is also a problem. The system is able to use the launcher base, and also use the social networking IP generation, but sometimes it works and sometimes it doesn't. It depends purely upon the Android device in which you are using to access it. Even with a laptop, it will wait for Java and if it is not there or not configured properly then the client will suffer. The UniFi controller or the help guild should report what the Java version is so that I can easily see what is required. I would like to have better and more structured reporting about individuals. Right now, we can see the user and where they are connected, but it does not give details such as what is being accessed.
A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling.
The support for this product is insufficient.
The weak link to Ubiquiti UniFi's solution is the USG (gateway/firewall appliance). While the USG offers basic features, it doesn't have much above basic. It's also underpowered to handle the advanced features that it does offer at Internet connection speeds above 250 Mbps. This could (and probably will be resolved) in a future hardware/software upgrade. At most sites, we have installed alternate security appliance solutions to the USG. Some end users will miss the advanced features and technical support. But considering the cost, this can be seen as a plus once you get your bearings on how to configure the equipment. For large enterprises used to the feature set of Cisco, Juniper, and the other big names, this is not a good solution. There are simply too many feature shortcomings for most large enterprises. If you need more advanced features, Ubiquiti offers another product line called EdgeMAX. It's not as advanced as Cisco and Juniper, but it is much closer.