Responsible in designing & producing a 3rd Party Vendor Implementation guide to be used by the Desktop deployment team for the E-Ticketing implementation of the Desktop system across 190 sites worldwide.
As the application does not belong to us, we are ‘handicapped’ by not knowing the ‘inner workings’ of the application.
Due to the tight dateline, and since the application owner (vendor) is unable to come out with a solution workable for our Client. I had to take up the role to provide workaround to problems faced during the desktop roll out
With the solution that I have came up with, the desktop team would have been able to deliver the desktop portion which fits the Customer's business requirement, resulting 100% successful cut over for the globally within the timeframe committed.