Managed to solve an critical integration problem faced

20000 people affected
40 people managed
6 month project

Project Description

Scope:
Responsible in designing & producing a 3rd Party Vendor Implementation guide to be used by the Desktop deployment team for the E-Ticketing implementation of the Desktop system across 190 sites worldwide.

Challenges:
As the application does not belong to us, we are ‘handicapped’ by not knowing the ‘inner workings’ of the application. 

Actions:
Due to the tight dateline, and since the application owner (vendor) is unable to come out with a solution workable for our Client. I had to take up the role to provide workaround to problems faced during the desktop roll out 

Achievement:
With the solution that I have came up with, the desktop team would have been able to deliver the desktop portion which fits the Customer's business requirement, resulting 100% successful cut over for the globally within the timeframe committed.


Highlights

received a promotion
received recognition / award
support from colleagues

Difficulties

equipment incompatibility
steep learning curve
large no. of people impacted

Technologies Used

Awards

Excellence Award
  • Petaling Jaya3.10726101.607
  • Kuala Lumpur (MY)3.1412101.687
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