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The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of value to us. We’ve used the product to track change requests, problems, and physical asset management for a major railroad... more»
The solution we’re providing our client required the implementation of the workflow feature to complement their process. It allows us to assign responsibility to each step of the process in the change requests. As for the assets, it allows us... more»
* Customization level of the tool to meet client’s requirements. * You can do almost all of the customizations for a project or ticket management system. * Notification, hooks, and UI customization are very stable.
We were the team who developed, customized, and catered to a large proportion of the audience who used the tool in my company. We were from the enablement side of the team. Before me, the project was working with the tool for five or six... more»
I am not aware of current versions and development of the tool. However, the user interface seems very static and the user experience was not the best. It was good, but not up to the mark. It needs more dynamic and lightweight web forms.
ClearQuest can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API. In combination with a good Configuration Management plan, an organization can create an optimal level of administration... more»
Senior Manager of Infrastructure at a retailer with 1,001-5,000 employees
Mar 20 2017
What do you think of IBM Rational ClearQuest?
Ease of customization Overall cost model
• Improvements to My Organization
This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas.
• Room for Improvement
The user interface could benefit from a more modern look and feel.
• Use of Solution
I have used the product for 10 years.
• Stability Issues
I did not encounter any stability issues.
• Scalability Issues
I found it to be highly scalable.
• Customer Service and Technical Support
Technical support has been great.
• Previous Solutions
We previously used Lotus Notes Workflow.
• Initial Setup
The initial setup was simple.
• Other Solutions Considered
We evaluated JIRA and ServiceNow.
• Other Advice