Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
Most Views
From IT Central Station visitors
Most Reviews
Within the last 24 months
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

Defect Tracking Reviews

Read top reviews of Defect Tracking solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Real User
Senior Software Engineer at a engineering company with 10,001+ employees
Mar 27 2017

What is most valuable?

The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of value to us. We’ve used the product to track change requests, problems, and physical asset management for a major railroad... more»

How has it helped my organization?

The solution we’re providing our client required the implementation of the workflow feature to complement their process. It allows us to assign responsibility to each step of the process in the change requests. As for the assets, it allows us... more»

What needs improvement?

The product has its quirks and limitations. For instance, there is no data type for floating point numbers. Only integer types are provided. ClearQuest provides no support for Boolean data types.
Consultant
Splunk SME and DevOps Expert at a tech services company with 1,001-5,000 employees
Mar 22 2017

What is most valuable?

* Customization level of the tool to meet client’s requirements. * You can do almost all of the customizations for a project or ticket management system. * Notification, hooks, and UI customization are very stable.

How has it helped my organization?

We were the team who developed, customized, and catered to a large proportion of the audience who used the tool in my company. We were from the enablement side of the team. Before me, the project was working with the tool for five or six... more»

What needs improvement?

I am not aware of current versions and development of the tool. However, the user interface seems very static and the user experience was not the best. It was good, but not up to the mark. It needs more dynamic and lightweight web forms.

Have A Question About Defect Tracking?

Our experts can help. 279,728 professionals have used our research on 6,322 solutions.
Vendor
Software Developer at a tech vendor with 10,001+ employees
Feb 06 2018

What is most valuable?

The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual.

How has it helped my organization?

ClearQuest can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API. In combination with a good Configuration Management plan, an organization can create an optimal level of administration... more»

What needs improvement?

Lack of a modern web interface compared to other systems might discourage customers. However, using the ClearQuest API enables you to do in-house GUI implementations, if desired.
Real User
Senior Manager of Infrastructure at a retailer with 1,001-5,000 employees
Mar 20 2017

What do you think of IBM Rational ClearQuest?

Valuable Features Ease of customization Overall cost model • Improvements to My Organization This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas. • Room for Improvement The user interface could benefit from a more modern look and feel. • Use of Solution I have used the product for 10 years. • Stability Issues I did not encounter any stability issues. • Scalability Issues I found it to be highly scalable. • Customer Service and Technical Support Technical support has been great. • Previous Solutions We previously used Lotus Notes Workflow. • Initial Setup The initial setup was simple. • Other Solutions Considered We evaluated JIRA and ServiceNow. • Other Advice ClearQuest can...
15
Splunk SME and DevOps Expert
8+ years of IT Experience. Some key words from my profile... DevOps Engineer Continuous Delivery, Continuous Integration JAZZ Developer Rational Tooling Expert Software Delivery Process Designer Integration Expert Software Configuration Management Expert Level 3 Expert in : RTC,... more>>

Sign Up with Email