IBM Rational ClearQuest Reviews

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LuisCosta
Real User
Senior Software Engineer at a engineering company with 10,001+ employees
Mar 27 2017

What is most valuable?

The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of… more»

How has it helped my organization?

The solution we’re providing our client required the implementation of the workflow feature to complement their process… more»

What needs improvement?

The product has its quirks and limitations. For instance, there is no data type for floating point numbers. Only integer… more»

What's my experience with pricing, setup cost, and licensing?

It’s very expensive, especially considering that there are much more economical options out there.

If you previously used a different solution, which one did you use and why did you switch?

We didn’t have any previous solutions. This solution was required by our client. We developed it for them based on their… more»

What other advice do I have?

I would not recommend this solution to others. It is not worth the cost.
Anonymous User
Consultant
Splunk SME and DevOps Expert at a tech services company with 10,001+ employees
Mar 22 2017

What is most valuable?

* Customization level of the tool to meet client’s requirements. * You can do almost all of the customizations for a project or ticket management system. * Notification, hooks, and UI… more»

How has it helped my organization?

We were the team who developed, customized, and catered to a large proportion of the audience who used the tool in my company. We were from the enablement side of the team. Before me… more»

What needs improvement?

I am not aware of current versions and development of the tool. However, the user interface seems very static and the user experience was not the best. It was good, but not up to the… more»

What other advice do I have?

It is a good workflow solution. It is more suitable for engagements with large heterogeneous teams and tools such as incident management and ITSM/MSPS integrated systems.

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Richard Nilsson
Vendor
Software Developer at a tech vendor with 11-50 employees
Feb 06 2018

What is most valuable?

The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual.

How has it helped my organization?

ClearQuest can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API. In combination with a good Configuration Management plan, an organization can create an optimal level of administration… more»

What needs improvement?

Lack of a modern web interface compared to other systems might discourage customers. However, using the ClearQuest API enables you to do in-house GUI implementations, if desired.
Anonymous User
Real User
Senior Manager of Infrastructure at a retailer with 10,001+ employees
Mar 20 2017

What do you think of IBM Rational ClearQuest?

What is most valuable?

Ease of customization Overall cost model

How has it helped my organization?

This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas.

What needs improvement?

The user interface could benefit from a more modern look and feel.

For how long have I used the solution?

I have used the product for 10 years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I found it to be highly scalable.

How is customer service and technical support?

Technical support has been great.

Which solutions did we use previously?

We previously used Lotus Notes Workflow.

How was the initial setup?

The initial…

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What is IBM Rational ClearQuest?

IBM Rational ClearQuest is a fully customizable database workflow application development and production system. It provides flexible change and defect tracking, customizable processes, near real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. IBM Rational ClearQuest provides scalable, multiplatform support to any size organization so you can continue to customize processes as your development needs evolve.

Also known as
Rational ClearQuest
IBM Rational ClearQuest customers

Atos SE, STM, Regence BlueCross BlueShield


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