Altaro VM Backup Review

It could be improved by including support for REFS files system, however, DR time has been massively reduced.

Valuable Features

  • Item level restore
  • Offsite copies

Improvements to My Organization

It provides much faster restoration of VMs.

Room for Improvement

It could be improved by including support for REFS files system and restoring brick level items directly into Exchange as opposed to a PST file.

Use of Solution

We've used it since it was first released so it's been a few years.

Deployment Issues

No issues encountered.

Stability Issues

Sometime there are stability issues with older kit, for example, it can take a long time to compress the primary backup.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:


Technical Support:


Previous Solutions

We used Symantec Backup Exec but it wasn't up to the job for virtual servers so we switched.

Initial Setup

It's straightforward as you just run a small download and the program is really to go.

Implementation Team

We're an Altaro reseller so we buy it in-house and then deploy it for our customers.


  • High as the product is considerably cheaper than the time it would take to restore servers an old fashion way
  • DR time has been massively reduced.

Pricing, Setup Cost and Licensing

We use VMWare in-house, but the setup cost is our price plus around an hour to configure it, depending on how many off-site host locations there are.

Other Solutions Considered

No other options evaluated.

Other Advice

  • Make sure you have the relevant expansion/space for growing VMS and VSS
  • If there is not enough free disk space for VSS to run you will get crash consistent state backups
  • Enable shadow copy (previous versions) restore on files servers if using REFS files system as its not supported

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an Elite Reseller & we have half a dozen certified Altaro Engineers (including myself)
See it in Action

Back Up Unlimited VMs for 30 Days

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