Barracuda Web Application Firewall Review

Stable with good security and a fairly straightforward setup

What is our primary use case?

The solution is our WAF for Azure. It is for operation for Transit CAS applications.

What is most valuable?

We primarily use the solution for the protection of the active WAF. It offers quite good security.

The solution is stable.

The initial setup is pretty straightforward, especially if you enlist assistance.

What needs improvement?

We've had some blocks of the application and some false positives. Barracuda needs to ensure there are fewer false positives in general. There also needs to be less of a learning curve on the application in general. That might help us eliminate false positives as well. Basically, they need to help new users better learn and understand the solution.

I have an issue with the console currently. I cannot access the console from inside the network. When I access the entire network, it kicks me off all the time. I opened a case with technical support. We've checked the firewall the perimeter firewall, and we've tried to fix that problem, however, it's still the problem. I have to access the console from outside all the time to this day.

For how long have I used the solution?

I've been using the solution for a while now. It's been about five years.

What do I think about the stability of the solution?

The stability is okay. We don't have issues with the reliability of Barracuda. There aren't bugs or glitches. It doesn't crash or freeze at all. I'd describe it as stable for the most part.

What do I think about the scalability of the solution?

The scalability may be okay. However, we have only one Barracuda gateway. We don't really need to scale the solution fight now.

We might have about 500 users within our company using the solution right now.

How are customer service and technical support?

I've reached out to technical support in relation to a console problem and they have yet to fix the issue for us. All they've done is told me to check the firewall, which I have, and to install a new version. I upgraded the version, however, the issue persists. They haven't been extremely helpful and I'd have to say that I am disappointed with their level of service so far.

Overall, I would rate the support at an eight out of ten.

Which solution did I use previously and why did I switch?

We also use Imperva. We use both solutions at once.

How was the initial setup?

I'm not the administrator of the installation process. Therefore, it's hard for me to say if it was difficult or complex. I can't really comment on the initial implementation.

That said, it's my understanding, from talking to the administrator in the past, that it wasn't too complex.

I'm not sure how long the deployment took. I only really deployed the last application protection.

What about the implementation team?

We had the support of the partner for the implementation, which helped iron out any difficulties.

What other advice do I have?

We're just a transportation company. We're a customer. We don't have a business relationship with Barracuda.

I recommend the solution to other organizations for protecting applications specifically in Azure.

Overall, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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