Birst Review

The user can view a product usage dashboard within the SFDC. I would like to see improvements in the UI.


What is most valuable?

It can be integrated with Sales Force. Users can jump to the Birst dashboard from SFDC without a repeat login.

How has it helped my organization?

The user can view a product usage dashboard within the SFDC.

What needs improvement?

  • User interface: The screen layout is not up to the market standards
  • Customer support: Not helpful at all
  • Site/user administration: There is no user administration function on the front end. Most activities require a manual command.

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

I would give technical support a rating of 3/10.

Which solutions did we use previously?

Before choosing this product, we were not using another solution.

How was the initial setup?

The initial setup was extremely complex. The Birst consultants wasted a lot of time in configuring the system.

What's my experience with pricing, setup cost, and licensing?

We have no specific comments regarding this issue.

Which other solutions did I evaluate?

I was not involved in the selection process.

What other advice do I have?

I would suggest they use something else instead.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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