Blackberry Optics Review

Good feedback overall during our evaluation period

What is most valuable?

The most valuable feature is the sandboxing.

What needs improvement?

The detection component is something that they have to work on.

The monitoring management is in need of improvement.

The detection and response are a little bit slow.

For how long have I used the solution?

We are currently evaluating Cylance with a few other products in search of a replacement for our existing solution. We have been using it for approximately one month.

How are customer service and technical support?

We have not been in contact with technical support.

How was the initial setup?

The initial setup was of average difficulty. It was not that complex, but not easy, either. It was okay. We deployed it within a matter of hours, although this is not a full deployment. It is only on selected endpoints for evaluation purposes.

Which other solutions did I evaluate?

We are currently evaluating Cisco and Palo Alto Traps, in parallel with Cylance.

What other advice do I have?

In this domain, Cylance is the newcomer. Symantec and Palo Alto Traps have been in operation for quite some time.

It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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