CA Process Automation Review

We've been able to automate work that would have otherwise been done manually.

What is most valuable?

  • Javascript operators
  • Pre- and post-execution code
  • API integration
  • Powershell

How has it helped my organization?

We've been able to automate work that would have otherwise been done manually.

What needs improvement?

Error handling on a per operator basis allowing native retries. For example the get email operator if there is a blip in the network and PAM fails to communicate with exchange it takes the error path when really I’d want it to keep retrying until communication is restored. It can be worked around but then it becomes time consuming and cumbersome to implement. It’s the same for other operators too. I’d like to see a search function on the operations tab when looking at past runs, it’s a right faff sometimes trying to find a previous run.

For how long have I used the solution?

I've been using it for two years three months.

What do I think about the stability of the solution?

Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak.

How are customer service and technical support?

It's excellent.

Which solution did I use previously and why did I switch?

At a previous company I used HPE Operation Studio, ITPAM was already implemented when I joined the company I’m currently at.

How was the initial setup?

I’ve reinstalled it a number of times, it’s straightforward.

What other advice do I have?

It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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