Cisco ISE (Identity Services Engine) Review

Has many valuable features but it needs more support for the customer


What is our primary use case?

It's a network access manager.

How has it helped my organization?

After the product was installed, no one could access the secure connection network. In order for any laptop or any endpoint device to attach to my network, it needs to be authorized or be certified to be connected.

What is most valuable?

It has many valuable features. 

What needs improvement?

It has many complications from the administration perspective, it's not easy to learn. Not like other solutions that are very friendly and easy to go through. It needs to be more user-friendly. We'll see the same name on more than one tab so we need to realize why that name is there or why only the main tab is not like the other. I cannot believe that Cisco is the best case of security integration however it is easier to implement.

There are good at integration, I do not expect more from them in that regard. They could think about developing VXLAN. They have LDN switches, we need to get into contextual switches, not catalyst switches. Normal switches. I wish they could explore developing more VXLAN options.

What do I think about the stability of the solution?

Stability is not something absolute. 

What do I think about the scalability of the solution?

Scalability is good. We have 60,000 users. 

How are customer service and technical support?

Their technical support isn't good. 

How was the initial setup?

The initial setup took four to six hours to do. The image between six, seven GB, is a huge image, huge process, and it takes too much time. If somebody has a solution of five, four pieces you need to re-image one or you need to incorporate the solution. It will take days to upgrade the solution. It's very complicated. The deployment will take an entire day. And if you have a complication it can take two days because of the complexity. 

What's my experience with pricing, setup cost, and licensing?

We are a big organization and we can arrange for licenses because we are a big customer. We have an agreement for the security license. Licenses aren't an issue for us. We pay for licenses every five years or six years.

What other advice do I have?

I would rate this solution a 7.5 out of ten. To make it a ten they should have more people on tech support. They need to invest more in the product. It's a good product. They should just work on tech support. More support for the customer. It's not that easy to get somebody to understand this product. I have had some issues with tech before for the solution. One of them brought the solution down due to some of his activity. They need to hugely invest in their tech support. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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