Cisco ISE (Identity Services Engine) Review

Very stable and adds a lot of value to our customer's network


What is our primary use case?

We are a reseller of Cisco ISE. 

What needs improvement?

So far we have had no complaints from customers. No major complaints in terms of ISE. They do complain obviously if the ISE service stops working. Normally that happens if there's a server flaw or some problem at the data center somewhere. 

There can more integration between the wireless controller management and ISE. Consolidation or integration of the controller and ISE dashboards would be great. It's not that bad but would make for simplified support if it could be combined into one dashboard.

What do I think about the stability of the solution?

It's very stable. We have it in on a big car rental company. We manage and we support the Cisco ISE platform for them. It's very stable and it adds a lot of value to the network.

What do I think about the scalability of the solution?

In terms of scalability, you need to factor in your licenses. With a virtual platform, the scalability is more than sufficient. We have over one thousand users. 

We've got two engineers that look after the ISE environment.

How are customer service and technical support?

We have emailed tech before and their support has been very good.

How was the initial setup?

The initial setup was straightforward. The time it takes to implement depends from customer to customer. The most time-consuming aspect is sitting with the customer and planning out the policies and how they understand Cisco ISE. On average, with the planning sessions with the customer and the installation of ISE, it takes approximately five days.

What's my experience with pricing, setup cost, and licensing?

The licensing is too expensive. There is more complexity on the wifi environment, especially with Cisco DNA versus Cisco ONE licensing. As far as the ISE licensing is concerned, it's pretty straightforward. We normally follow the ordering guide which is quite detailed, so there's no problem there.

What other advice do I have?

The advice that I would give someone considering this solution is to understand the licensing. From a design perspective, we refer to the ordering guide quite frequently. The most important thing is to have a technical planning session with the customer. A lot of the time the customer doesn't really know what they want and if you don't have that upfront planning and discussion with the customer, the deployment can take much longer.

I would rate it a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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