Cisco TelePresence Review

The equipment is easy to handle and it simple to use


What is most valuable?

The SpeakerTrack feature is the most valuable feature. 

What needs improvement?

I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added. 

For how long have I used the solution?

We have been using Cisco TelePresence for three to four years. 

What do I think about the stability of the solution?

It is quite a stable endpoint. All devices are very handy.

What do I think about the scalability of the solution?

Scalability depends on your architecture. Scalability depends on servers as well. If you use any of the bridge communication like Cisco WebEx or something like that which creates a bridge between the end device and the conferencing solution, you can scale it up to any number that the bridge supports. 

Our users are generally SMBs.

How are customer service and technical support?

If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good. We are satisfied with them. 

Which solution did I use previously and why did I switch?

The difference between Cisco and other telepresence providers is the integration between the platform. Cisco supports better integrations.

How was the initial setup?

The initial setup is very straightforward. Most of the equipment is easy to handle which is good. They can handle data and you need to set up a CMS or some sort of server for intercommunications.

One experienced person can handle the deployment. In terms of how long it takes to deploy, if a telepresence device needs to be installed, but in point-to-point calls, then it wouldn't take more than a day.

What other advice do I have?

It is quite easy and quite a simple product to use and start with. Anyone dealing with any telepresence equipment will definitely get to know it and it will be better for them to understand.

I would rate it a nine out of ten. 

In the next release, I would like to see better USB camera integrations.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, reseller
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