Citrix NetScaler AppFirewall Review

Runs behind the scenes, in the background and keeps everything running smoothly


What is our primary use case?

Our primary use case is to provide security and ensure the viability of our services.

How has it helped my organization?

The services are almost 100% available to everybody. The solution is invisible for our clients, so by using it, nobody knows that anything is broken because we're hiding the service behind it. It works behind the scenes, in the background, and it keeps everything running smoothly.

What is most valuable?

The web application firewall which protects our services on the internet, and then of course services like our ability to provide high availability for the services we are offering are the most valuable features. 

What needs improvement?

The user interface could be more friendly. Some wizards and other documentation for administrators, as well as some use cases, helps us to understand the solution.

For how long have I used the solution?

I've been using the solution for 3 years.

What do I think about the stability of the solution?

The solution is very stable. On the client side, we have several thousand users. In the company itself, I would say there are more than one hundred users.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and technical support?

Technical support is good.

If you previously used a different solution, which one did you use and why did you switch?

No, we haven't been using any other solution.

How was the initial setup?

For deployment, it depends on the maturity of the client. If it's the services that are going to be supported by the solution or if it's just a new one, but the number of services is very low, then the implementation would take a week. If you are implementing a major infrastructure project that will support lots of services, then it becomes complicated, so there's no idea really how long it would take.

For our company's size and complexity, I would say it's straightforward.

Most clients, rather rarely, have a dedicated person to maintain just that solution but almost anybody from the operational team can watch it, so I don't know how many people you would need for deployment and maintenance. I haven't done a headcount.

What about the implementation team?

We provide the consultancy ourselves.

What was our ROI?

This is a type of product that, in terms of security, the moment you implement it, it has an ROI because it secures the home system in the sense that no data is lost. No secrets get out.

What's my experience with pricing, setup cost, and licensing?

There are some add ons to the standard licensing that you can buy for the basic version. You can extend with some add ons, or you can buy the premium version, so it depends on what your clients need. They get the packet and then they can do the add ons.

Which other solutions did I evaluate?

We were looking at different options according to price. We looked at the F5. The Citrix pricing was good for what it offers.

What other advice do I have?

It's always a really good idea to do a POC. There are companies that are not convinced as to why should they should use something, but a POC is a good way to show why. 

The quality of the service is higher, simply, and that's what you need. So that's why we are using the solution. Also, there are lots of securities that integrate with the solution, so it's good. You can very easily find a way for almost every customer to use it.

I would rate this solution as a 9 out of 10. The performance is very good. The price is also good. You get performance, and lots of features which are very flexible which give the opportunity to provide really advanced support and the quality of the services we are serving from the platform is high.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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