Code42 Backup + Restore Review
Easy to use but needs a deployment tool to aid implementation


Valuable Features

Available across multiple-platforms.

Improvements to My Organization

Ease of use as compared to its competitors.

Room for Improvement

The administration side as reporting ability is lacking.

Use of Solution

2 years

Deployment Issues

Yes. Many, but it came from outside of the product.

Stability Issues

Not too much.

Scalability Issues

Very little. But without a working deployment tool, it becomes very challenging to deploy to 500+ people.

Customer Service and Technical Support

Customer Service:

Best support portal I have ever used.

Technical Support:

Great so far.

Previous Solutions

Yes. People hated our previous solution as it required vpn and bogged down CPU.

Initial Setup

We required a custom solution so it was a little difficult. Without a deployment tool the client was challenging to automate the install.

Implementation Team

We did it with the help of the vendor. Their field engineer was very knowledgeable.

ROI

I have no idea.

Pricing, Setup Cost and Licensing

Uncertain. Above my pay grade.

Other Solutions Considered

Yes, Druva.

Other Advice

It's very user friendly...when it works.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners

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