Code42 Backup + Restore Review
The web console allows me to see all of my users and their devices, and to manage my various licenses.


Valuable Features

The web console which allows me to see all of my users and their devices, to manage my security authentication and licenses, and to restore files for less-skilled users.

Improvements to My Organization

Replacing laptops has become so much easier, whether from a hardware failure or with newer equipment. My users are restoring their own files because it's so easy to use.

Room for Improvement

It is a little confusing for users when they are replacing a laptop - a couple have wiped out their backup by choosing "adopt" before they do a restore. Maybe an option or rewording or step-by-step guidance so they can restore their old documents and then continue using this new device in place of the old?

Use of Solution

3 years

Deployment Issues

No.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Excellent customer service and quick response times.

Technical Support:

Very good, very knowledgeable.

Previous Solutions

We previously used USB drives with Microsoft's backup, but the rate of failure was high, the reliability low.

Initial Setup

Setting up CrashPlan was easy from start to finish. My users do their own installations.

Other Advice

The biggest question that I am asked by my users is "Are you sure it's running? I don't notice it - it's not slowing me down." That's a big compliment to the software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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