What is most valuable?
I don't know if this would really be a feature, but more just what the software does in general. It just works. The only time I spend with the software is just upgrades, which are easy. I don't have issues with computers or the servers. The software is doing its job without further support from our staff. Basically set it up and forget about it.
How has it helped my organization?
We have been able to keep backups of mobile/laptop data reliable for the end user in case there is a major incident. It has improved our peace of mind.
What needs improvement?
I am waiting for them to develop an app that can be installed on a smartphone or tablet that backs up the data as it does for computers.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
One of the most stable software packages I have worked with in my 20 years in IT.
What do I think about the scalability of the solution?
It scales really well. We have two datastores. Originally we started out with one and it was easy to add the second. We were even able to seed it with data from the first.
How are customer service and technical support?
Excellent. They have always been great on the phone, chat, or email. Technical Support
Excellent. They know their stuff and know how to communicate that with you and help you out.
Which solution did I use previously and why did I switch?
How was the initial setup?
It was very simple and straightforward. Nothing complex about it.
What about the implementation team?
What was our ROI?
It gives us piece of mind and security. I call it an insurance policy. So as far as true ROI it is hard to calculate. All it will take is one major file getting deleted or drive failure and bingo it has paid for itself.
What's my experience with pricing, setup cost, and licensing?
Their options are very straight forward.
Which other solutions did I evaluate?
This was really the only item on the market at the time that let us store the data in-house, but still back up devices securely over the internet.
What other advice do I have?
Again great solution and great company.