What is most valuable?
- Deployment of the application to a laptop and or desktop is seamless.
- The dashboard is very easy to use and has useful information right on the main page.
- I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth, it's not an issue.
How has it helped my organization?
I like the low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.
What needs improvement?
It's not available for iPads yet. As we have users that only have iPads, their data is not able to be backed up at this time. Have to resort to using iCloud.
For how long have I used the solution?
We have been using this for over 6 months.
What was my experience with deployment of the solution?
Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. We had some issues getting it tied to LDAP in the beginning, however that was quickly resolved.
What do I think about the stability of the solution?
We have had no issues with stability since our initial trial and since it's been in production. Upgrades to the newer versions were seamless and we had very little downtime.
What do I think about the scalability of the solution?
We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. We had straightforward setup and we have room to grow.
How are customer service and technical support?
Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value. Technical Support
Technical support is amazing. They are always there and whether i am using email or picking up the phone they were there. Tech support was /is very professional and extremely knowledgeable. They take pride in their product
Which solution did I use previously and why did I switch?
We did not have any solutions to compare to and chose Code42 because it just works. I'm glad we didn't use any other solution. It saved us time from ripping out another backup plan.
How was the initial setup?
It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.
What about the implementation team?
I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues, I felt comfortable knowing that I could just pick up the phone and ask for assistance.
What was our ROI?
The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a price tag on.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase.
Which other solutions did I evaluate?
We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 20 2015