Code42 Backup + Restore Review
We have no more worries when a customer PC breaks up, but we encountered an issue with the datastore implementation.


Valuable Features

There are a lot valuable features such as:

You can make your own Private Cloud or use the Code42 public cloud.

A responsive and comprehensive web-UI to manage all your clients, users and backed-up computers.

End-point application for all kinds of OSs.

Improvements to My Organization

My organization has now a new service to sell and after some years we have a lot of satisfied clients.

Despite this, we have no more worries when a customer PC breaks up. Because we are sure of the reliability of the CrashPlan backups.

Room for Improvement

Less IT time and frustration to monitor and check the endpoint backups.

More time for the IT department to do some other activities.

Improved revenue.

Use of Solution

About 2 years.

Deployment Issues

The deployment is very simple and very well documented on the CrashPlan website/youtube channel.

A very good support in case of an issue.

Stability Issues

Yes, we encountered an issue with the datastore implementation.

We where using net share backup repository for the CrashPlan Pro-e server, which was an implementation not supported by Crashplan. In this case a lot of computers culd not backup their files.

But beside this (our fault) never encountered real issues in stability.

Scalability Issues

We have not so much computers in our CrashPlan server, so we never encountered issues in scalability.

We have about 90 computers and a quad core Xeon server with 8gb of RAM, the CPU and CAM consumption is always really low.

Customer Service and Technical Support

Customer Service:

I had never the pleasure to hear the customer service because I work in the IT tech support.

But based on the level of technical support which is very good, I can bet to a positive customer service.

Technical Support:

The technical support is very good.

The technicians are very competent and help the customer to solve the problem and provide solution in various scenario cases.


Previous Solutions

Yes, we used a lot of endpoint backup like Cobian, Uranium.

But there was nothing like CrashPlan, when you try a software like this it's difficult to come back.

Initial Setup

The initial setup was not to difficult, it has taken some time to master the web UI functionality and problem troubleshooting. But thanks to the documentation and the tech support I solved every problem.

Implementation Team

I implemented in our server farm. We have not implemented through a vendor team, because the have the right knowledge and skill to do this ourself.


ROI

With a simple server and storage, a good bandwidth and not so much time to spend on maintenance we have a very good ROI!


Pricing, Setup Cost and Licensing

The licenses are not so cheap, but are also scalable to your number of customers.

The license includes also the tech support, which is really suggested in a software like this.

Other Solutions Considered

This was our first option and the only we tried at the time we decided to implement this kind of service.

We are satisfied with this software and I don't think we'll come along with other solution right now.

Other Advice

If you are looking for a reliable, private cloud, comprehensive endpoint backup solution CrashPlan is one of the best choices you can make!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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