Comodo cWatch Review

Excellent security, good encryption, and pretty stable

What is our primary use case?

I did multiple projects on security compliance based on HIPAA and ISO 27001, CIS, and the PCI DSS. We are using Comodo to protect us from, among others things, DDoS and Ransomware.

How has it helped my organization?

Comodo cWatch Web is a Managed Security Service for websites and applications that combines a Web Application Firewall (WAF) provisioned over a Secure Content Delivery Network (CDN). The service includes malware detection scanning, preventive methods, and removal.

What is most valuable?

I find that Comodo, when I use it for protecting a website or an application from attacks, is very good. For example, if I need to implement the security guidelines according to the PCI DSS, the payment card industry, it has helped me protect the credit card information. In another case, I use HIPAA guidelines for the healthcare industry. In that case, Comodo will take care of hiding sensitive information on the website. 

What needs improvement?

The solution needs to build better performance, specifically in the hardware resources. 
For example, a few days ago, I faced around 30 to 40 users and I had issues with the Comodo C1clp. It's like it's using the use CPU of their systems. 

According to the DLP or encryption, DLP or encryption providers should not use so much CPU or memory consumption, actually. If these spike then an issue may have occurred and the services are affected. Clients begin to raise concerns.  

People don't know much about cybersecurity, actually. They just know see that the system is hanging and the server is not working, or that the website is very slow. They don't know the backend processes. However, we do as technical personnel. That said, in that scenario, it is very hard to explain to the customers that they haven't been hacked or aren't in any danger. It would simply be easier if we didn't have to explain and it would help if they could work on their resource utilization.

For how long have I used the solution?

I've been using the solution for the past two years now.

What do I think about the stability of the solution?

The solution is pretty stable. I've never faced pressing issues or hanging issue.

What do I think about the scalability of the solution?

The scalability of the solution is okay.

I'm a startup company in India. I also work with a company that has four branches in INdia and a branch in America. That has a total employee base of 8,000 and they are on the Data Center solution. We have around 400 to 500 hardware servers, which are highly physical and two data centers. One is in Jaipur, Rajasthan and another one is in New Delhi.

How are customer service and technical support?

The technical support of the solution is okay. I'd rate it seven out of ten.

Sometimes some of the customer care reps are not very familiar with the technology of Comodo. They just know that basic functionality. They're similar to L1 engineers. However, if you are facing an issue with your endpoint DLP, the issue is never in the low or medium category. It's always in a high category. We need the solution back as soon as possible. We don't have time to deal with someone who may not know how to help. The timeframe should only be five to ten minutes, however, if you have to go through L1, L2, L3 help before you get your answer, it's taking much longer than that to get to the resolution you need to stabilize the solution.

Which solution did I use previously and why did I switch?

Earlier, I use McAfee DLP and Symantec. I prefer Comodo very much over these options.


How was the initial setup?

The initial setup was very straightforward. There's no complexity during the process.

If you are a Comodo admin or if you are a cybersecurity expert, then you easily can implement Comodo. The installation, the configuration process, is very clear and you can learn a lot of things from the internet if you have questions. There are many blogs that we used where we got more information about the analyzing tools, for example.

For me, if I configure everything for an organization that has around 2000 employees in their premises and if they have around a hundred servers, I could deploy the solution in around two to three hours. That includes configuring it and ensuring the requirements and guidelines are aligned.

I implement Comodo in between my endpoints. It's behind my firewall. I implemented via the internet, first, then had my router connected to the firewall, etc.

I'm the technical lead with 12 others underneath me, and I divide tasks amongst them. If there's any maintenance needed, we can handle it. However, only the core team really works with the solution.

I have a technical head who handles cyber security and he can access Comodo as well.

What's my experience with pricing, setup cost, and licensing?

All of the licensing and payments are handled by the finance department. Therefore, I'm unsure of what the actual costs of the solution are.

What other advice do I have?

We are using the latest version minus one.

The solution is very good. It's definitely in the top ten, and I feel more secure under this than I did under Symantec or McAfee.

On a scale from one to ten, I'd give it a ten due to the security I feel under the device.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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