CyberArk PAS Review

The user interface needs some work, however, our security has improved.

What is most valuable?

It has the ability to monitor privileged sessions.

How has it helped my organization?

Our security has improved since implementing CyberArk.

What needs improvement?

The user interface needs to be improved. It could be done by getting the GUI to work with other programs from within internet browsers out of box.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's good.

Technical Support:

It's good.

Which solution did I use previously and why did I switch?

I didn't use a previous solution.

How was the initial setup?

It was straightforward as the documentation was rather clear. This made the implementation simple.

What about the implementation team?

I implemented myself.

Which other solutions did I evaluate?

I didn't evaluate any other options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarRodney Dapilmoto
Top 5LeaderboardReal User

Being the primary administrator of CyberArk at my company, one of the biggest complaints I hear from end users is the user interface through the web browser. It has been recommended to use Internet Explorer for the PVWA, but we have found that Chrome and FireFox will also work for some end users. The ability to change the timeout value for the PVWA to remain in session also helps with customer experience and satisfaction. However, security requirements within your company will need to be taken into account when deciding how much time to allow the PVWA to remain in session.