What is most valuable?
The most valuable feature of this product is the Central Policy Manager. From the Operation and Security point of view a robot that can connect to destination machines, change passwords at fixed times, and put them in the vault, like a person, and therefore, is the best that you can ask for.
It combines more functionality in a single product and solve a lot of problem, from security to compliance.
How has it helped my organization?
It has improved many parts of the organization. From the security and audit perspective, we're now fully aware of who accessed data and from where they accessed it. This helped us with regulatory compliance. We've improved our level of security in many typically-unsafe environments, such as domains.
What needs improvement?
I think that this product can be improved in all the areas. The details usually are important as the funcionallity. So I think that understanding the request from the customer CyberArk, as is already doing, can improve day by day his product.
For how long have I used the solution?
I have used Cyber-Ark PAS since 2008, so thid is the seventh year that I will be working with it.
What was my experience with deployment of the solution?
Usually not. The biggest problem was the incompatibility or non-default installation of an OS to be managed by the Central Policy Manager.
What do I think about the stability of the solution?
Never encountered any problems with stability.
What do I think about the scalability of the solution?
Never encountered any problems with scalability. The Vault, Central Policy Manager, Password Vault Web Access, Privileged Session Manager and Application Identity Management architecture are designed to support scalability.
How are customer service and technical support?
It's improved over the years and now is very fast and efficient. We've got a very good Italian customer service. Technical Support
Very high level of technical support. Fast and organized.
Which solution did I use previously and why did I switch?
Never used a different solution.
How was the initial setup?
The initial setup is really fast, simple and straightforward. It consist of a simple Windows installation (next-next type) for any component. The only requirement is to do the installation step by step following a list of components to do beforehand.
What about the implementation team?
I work in a vendor team, and we installed the product in a large company.