How has it helped my organization?
Its features like detailed audit and reporting, automated workflows, granulated privileged access controls, automated password rotation, and centralized and secure storage have helped us in developing a secure environment for customers, along with audit and compliance coverage.
What is most valuable?
Enterprise Password Vault, Privilege Session Manager, and Application Identity Management have been very useful for our client environment.
What needs improvement?
Performance of PIM could be better and intended for usability as well as security. Another point is that the free trials should be in place for all components so that PoC could be made easy.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Technical support is quite efficient and they always provide a timely response.
Which solution did I use previously and why did I switch?
Haven’t use any solution prior to CyberArk.
How was the initial setup?
As this was new product, there were some small challenges in understanding but the setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
As our deployment was not so large, our client was happy with the pricing and licensing.
Which other solutions did I evaluate?
Yes, we did a research and chose CyberArk above all due to its components that were suitable to our environment.
What other advice do I have?
Proper implementation and prior study of product will give you efficient results. Organizations looking for a product that can provide proper paper trail for risk and compliance audits should certainly give it a try because the product's auditing and reporting capabilities are really bliss.