CyberArk Privileged Access Manager Review

The most valuable feature is that it always provides flexibility, password quality and one-time user check-in and check-out.

What is our primary use case?

My primary use case for this solution is to prevent privileged access, privilege accounts, and to mark all of those for future ordering proposals. It is to limit their access.

What is most valuable?

The most valuable feature is that it always provides flexibility, password quality and one-time user check-in and check-out. It also provides flexibility and a comprehensive reporting. In terms of reporting, it can pull up to three types of reports and you can do some Excel work on those. Then, you will be able to find information that you were looking for. It is is the reporting by-laws, as well. Apart from this, it also has a lot of advanced components. It can extend the picture at the end of the productive scope.

What needs improvement?

There was a functionality of the solution that was missing. I had noticed it in BeyondTrust, but not in this solution. But, recently they have incorporated something similar.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable solution for our needs.

What do I think about the scalability of the solution?

The scalability provided by this solution is a lot better than some of the other available products on the market.

How is customer service and technical support?

The technical support has been tremendous. They try to resolve the issue as soon as possible, but sometimes I would expect them to engage an L3 level of support at the very first moment, as for priority, but they take a bit longer. 

How was the initial setup?

Sometimes, when we install their product, the BFN (Bridge to Future Networks) to the component manager, we have issues. When we install this component in high ability mode, and the load balancer, then sometimes that creates different problems. Sometimes, to find the issue we actually, even if one of the component goes down, get notifications easily. That is not an issue, but to rectify the issue, sometimes it takes longer than I would like, you know. When it goes for a higher ability mode for the component then it makes our work a little a cumbersome.

What's my experience with pricing, setup cost, and licensing?

This solution is considered to be more expensive than others out there on the market today.

Which other solutions did I evaluate?

I have previous experience with BeyondTrust. And, there are other products, such as Lieberman and Arcos, which are being used in the Indian market because of its cost effectiveness.

What other advice do I have?

CyberArk has vast trust across the globe. People who've used CyberArk usually don't go back and change the product, unless it is a cost issue. If it is a cost issue, I must suggest BeyondTrust as a cost-effective solution for similar services.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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