CyberArk Privileged Access Manager Review

Has the ability to standardize our PAM across a diverse estate

What is our primary use case?

  • PAM interface for staff to support customers which may include CyberArk solutions of their own.
  • Managing large environments with varied and diverse environments.

How has it helped my organization?

Improved our user access and tracking, thereby safeguarding the organization and its customers. Being a user makes us a better reseller.

What is most valuable?

Shared-service accounts reducing the number of potential entry points as well as the ability to standardise our PAM across a diverse estate.

What needs improvement?

Multi-tenancy vaults should really have the same release cycle as single tenancy vaults; this will enable us to meet even more customer demand. We are striving to be at least on the latest release minus 1 (n-1) and for us to run both Single and Multi-Tenant core systems the difference in release cycles will result in a wide gap. Considering the considerable changes including user interface we have seen recently, the one concern is that we may end up with users having different interfaces to deal with different customers. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Very stable with no own goals in three years.

What do I think about the scalability of the solution?

Scalability is very good.

How are customer service and technical support?

We get excellent feedback from customer service, irrespective of the level of issues raised.

Which solution did I use previously and why did I switch?

Yes, we decided to change to CyberArk in line with our strategic intent to provide as safe a central and customer environment as possible.

How was the initial setup?

Initial setup was complex and time-consuming but the later versions are a lot faster to implement.

What about the implementation team?

We implemented through in-house specialists.

What's my experience with pricing, setup cost, and licensing?

Standardised offerings that allow for customer-specific flexibility.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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