CyberArk Privileged Access Manager Review

Improved our processes in terms of efficiency when it comes to creating accounts


What is our primary use case?

So far, CyberArk has done everything that we've needed it to. We are growing and moving into the cloud. We have a pretty complex environment. Everything that we've needed it to do in terms of managing our privileged accounts, it has done.

How has it helped my organization?

We have been able to really transform how all of our sysadmins manage all our infrastructure. Before, it was like the Wild West. Everybody was way over privileged and had access to everything all the time. Now, we finally have everybody into least privileged and auditing through PSM, which has been fantastic. We also have implemented dual control and just-in-time. So, it's moved the ability to manage a lot of our privileged users to where we need them to be.

CyberArk has been easy for us to implement and the adoption has been good. We've been able to standardize a bunch of things. We've been able to standardize relatively easily with the use of the platforms and managing the policies.

What is most valuable?

I like how thorough and complex it is. We have a solution, and it meets the needs that we need.

The most recent improvement with the user interface upgrade was really nice. It makes the end users very happy. It is way more intuitive. The information that they need to have is now available to them. So, I appreciate that as an update.

What needs improvement?

The user interface was a previous problem that has been overcome. 

What do I think about the stability of the solution?

We have implemented our own redundancy into the product. That has worked for us very well.

What do I think about the scalability of the solution?

We have been able to find a nice process for implementing CyberArk in terms of user adoption and onboarding. It's been pretty slick, and it works very well for us.

Which solution did I use previously and why did I switch?

We were lucky to have a board of directors who really embraced security. With their support, we were able to establish the need for a PAM solution. 

How was the initial setup?

When we originally implemented CyberArk, we did so incorrectly. With the help of CyberArk Professional Services, we were able to reorganize, reinstall, and upgrade within a week, then apply best practices to the implementation of CyberArk. So, I would say that it took us about a week to get setup correctly.

At first, the integration of CyberArk into our IT environment was a bit rough. People didn't want to give up the rights and privileges that they had. But, we were able to show them how easy it was for them. We even layered in multi-factor authentication to access the accounts that they needed, which were privileges for appropriate functions. Once we were able to show them how they could quickly and smoothly get the access that they needed, it was not a bad thing, as they found out.

What was our ROI?

The return of investment for the CyberArk implementation within our organization has come from the reduction of risk. That is a little tricky to quantify, but it's definitely there. 

We have improved our processes in terms of efficiency when it comes to creating accounts, managing the privileged ones and providing the correct access at the right time.

Which other solutions did I evaluate?

After evaluating several vendors, we found that CyberArk met our needs.

What other advice do I have?

I would rate CyberArk an eight point five on a scale of one to 10 because it has done everything that we have asked of it. There is a bit of a learning curve, but it's a pretty complex solution. They do have ways to make it easier, but it's easy to fall down the rabbit hole when you're going into a deep dive. However, if you follow the trail, you will find some pretty cool stuff.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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