Improvements to My Organization
Its features like detailed audit and reporting, automated workflows, granulated privileged access controls, automated password rotation, and centralized and secure storage have helped us in developing a secure environment for customers, along with audit and compliance coverage.
Enterprise Password Vault, Privilege Session Manager, and Application Identity Management have been very useful for our client environment.
Room for Improvement
Performance of PIM could be better and intended for usability as well as security. Another point is that the free trials should be in place for all components so that PoC could be made easy.
Customer Service and Technical Support
Technical support is quite efficient and they always provide a timely response.
Haven’t use any solution prior to CyberArk.
As this was new product, there were some small challenges in understanding but the setup was straightforward.
Pricing, Setup Cost and Licensing
As our deployment was not so large, our client was happy with the pricing and licensing.
Other Solutions Considered
Yes, we did a research and chose CyberArk above all due to its components that were suitable to our environment.
Proper implementation and prior study of product will give you efficient results. Organizations looking for a product that can provide proper paper trail for risk and compliance audits should certainly give it a try because the product's auditing and reporting capabilities are really bliss.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 29 2017