What is our primary use case?
I recently stopped using this product because my work moved away from operations and I'm now a patents director, so I generally do the designing. My client was looking for backups and for an application along with a desktop backup. We are partners with Dell and I'm the deputy general manager of the company.
What is most valuable?
The best feature is the duplication and the speed of backup, which really made the difference for us.
What needs improvement?
Everyone is now talking about hyperscalers like AWS, Azure and Google, so I guess Data Domain and others are coming in a native format, but the pricing is really expensive compared to the rest of the competitors' software. Beam and maybe Commvault are providing cheaper solutions compared to Avamar and Data Domain on software hyperscalers. They should really move to cloud and reduce the price. It's not a portal service, so we have to buy the devices along with it. That was the problem we kept facing in the market.
Nowadays every backup solution has more features compared to this, but I can't think of anything that needs improving in Avamar because it's already an enterprise tool.
For how long have I used the solution?
I've used this solution for the past three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Dell EMC is pretty good in terms of customer support. We use our own team for maintenance.
Which solution did I use previously and why did I switch?
In the case of Commvault, you should have a drive or your DVD engine, key machines which you have to start because you need to have the ability for the machine. That is the only difference I've seen between Avamar and Commvault. Commvault seems to have the upper hand because of the computation and duplication services. That said, Avamar is used mainly for enterprise and Commvault is good for SMB and smaller customers.
How was the initial setup?
The initial setup was a bit complicated, it's not a simple setup. There are a lot of challenging networks to deploy. It's not related to the software, it's more from a customer network point of view. The deployment took me about one or two days, not more than that.
What other advice do I have?
If you're enterprise, you are definitely going to use Avamar because it can save a lot of space because of its duplication feature, which is great. Just the backup speed is tremendous compared to other backup solutions. If you're enterprise and having issues with set up, then I'd definitely recommend Avamar.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?