Dell EMC Avamar Review

Quick and straightforward to set up but needs a better interface

What is our primary use case?

We use a basic called a DPS. Typically, we are using mostly networkers just to back up most of the workloads, like cellphone audio ware and the connection, et cetera.

What is most valuable?

The solution is very stable.

We've found the solution to be scalable.

The initial installation is pretty straightforward and quick to set up.

What needs improvement?

The user interface needs to be improved. It's not as good as it could be.

There are certain bugs in terms of support. It's too slow. It needs to be more responsive.

We've found the product to be a little costly.

For how long have I used the solution?

I've been likely using the solution for five years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance overall.

What do I think about the scalability of the solution?

We've found the solution scalable. If a company needs to expand the solution, it can do so with relative ease.

We are mostly using it for the server backups, not for the end-users.

We do plan to continue to use the solution.

How are customer service and technical support?

The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting their support staff to be more responsive to clients when they have queries. We're not overly satisfied with the level of support provided to our organization.

How was the initial setup?

We did not the initial setup to be overly complex. It's pretty straightforward and relatively easy to deploy. The deployment process itself is fast and only takes a few hours.

We only needed a product manager that handled the implementation and can handle any maintenance required.

What about the implementation team?

We did not need the assistance of an integrator or consultant during our implementation process. We handled it ourselves in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

We are Avamar partners.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other organizations.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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