What is our primary use case?
Monitoring of computers in a call center setting. We have at least 30 computers with agents located onsite for our company. With no official tech support, MetricsView was a great alternative. I wanted something that would save time and keep employees working and calling.
How has it helped my organization?
MetricsView allows us to keep an eye on computer memory, internal network availability, processors, etc. Letting us know where our issues are coming from based on those numbers.
What is most valuable?
It shows us not only when utilization is high, but also when it is low. For our company, this is a valuable metric to have. It allows us to easily troubleshoot computer issues instead of calling a tech person or do the troubleshooting ourselves and taking the time to do it, then the employee is not working and making calls. Instead we are using manpower to fix something that otherwise could be easily identified with MetricsView. It has allowed us to save time, and this is extremely valuable as a company.
What needs improvement?
An online app or download would be useful for the next release, possibly even a phone app that I could use to view my dashboard when I am stationed remotely. Besides a call center, we have a lot of employees in the field and on the road, therefore for management to have access to those numbers quickly, it would be very helpful.
For how long have I used the solution?
One to three years.
Which solution did I use previously and why did I switch?
Computer problems were causing longer periods of downtime, therefore we needed a solution that would alert us about problems before they caused an issue. It was either that or an in-house tech support person.