Duo Security Review

A secure solution to protect a database

What is our primary use case?

We use Duo Security to access databases, which are in the cloud. It's two-factor authentication mostly.

What is most valuable?

The two-factor login is great. I receive a message and just have to press okay. And then I am in. Also, the connection is very fast.

What needs improvement?

I haven't experienced any issues with Duo Security, but I'm only on the front end, I don't see the back end. I don't know what the IT guys are struggling with. From the front end, it's very fast and it hasn't missed a beat, so to say. As soon as I log in, within a second, I receive a message on my mobile, and as soon as I hit okay, that is within a second, then it's already passed on to the database where I need to be. It's lightning-fast, I've never experienced anything like it in the past.

For how long have I used the solution?

I have had experience with Duo Security for roughly six months.

What do I think about the stability of the solution?

Duo Security is very stable.

How are customer service and technical support?

I have not needed to call technical support relating to Duo Security; however, the guys from Cisco are very supportive, but that also has a lot to do with my relationship with Cisco. I've known most of the support guys since the late '90s. If I have an issue, they respond to my requests within five minutes.

How was the initial setup?

For me, the initial setup was very simple. All I had to do was download an app, log in, and that was it. 

What's my experience with pricing, setup cost, and licensing?

I was not involved in licensing negotiations, so I can't speak on this matter.

What other advice do I have?

As a user, I would give Duo Security a rating of nine out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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