Duo Security Review

Stable, easy to set up, and has useful push notifications, integrations, and mobile app

What is our primary use case?

Duo Security provides multi-factor authentication for anything that requires multi-factor authentication. It could be our internal corporate services, such as a single sign-on portal, or applications, such as Google Cloud.

How has it helped my organization?

It is very easy for users to enroll. There are a lot of insights that we get from using the app on devices that people use to authenticate.

What is most valuable?

The push notifications and the integrations they offer are valuable. Their mobile app is very useful. It is very easy to use.

What needs improvement?

The only time I really had some negative feedback for them was about the UI of their mobile app, but they improved it in the last version. There was no way to (re)name 3rd party OTP accounts so it got confusing when multiple ones were existing. In addition, each account took a lot of space on the screen, they condensed it in the new version to make it easier for people that have a lot of accounts added. Duo has a beta program and actively solicits and listens to feedback which personally I think is great.

It is good on the functionality side, but their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. If you are on a monthly term or a yearly contract, you basically pay the same price, and that is very unusual. Normally, there is a discount when someone signs up for the 12-month system.

For how long have I used the solution?

I have been using this solution probably since 2014. In this company, we have been using it for two years in total.

What do I think about the stability of the solution?

It is stable. Over the last six or seven years, I didn't have any issues where something wasn't working.

What do I think about the scalability of the solution?

The maximum number of users that I have had is around 600, and I haven't found any issues there. In my current organization, every employee is using this solution. We have 250 employees.

How are customer service and technical support?

I have not interacted with them. I never had to open a support case.

Which solution did I use previously and why did I switch?

We didn't have anything in place.

How was the initial setup?

It is pretty straightforward. I just need to log in to an account and integrate systems that should be using Duo Security. That's basically it. It probably took me an hour to roll out the accounts.

What about the implementation team?

IT support helps users if they run into problems with the application, but that's about it. There is no separate team for its maintenance and deployment. There are a lot of service options for our users. They don't even need to contact IT support. On a new phone, they can even do it on their own.

What was our ROI?

It has provided ROI.

What's my experience with pricing, setup cost, and licensing?

Their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. There are no additional costs to the standard licensing costs.

Which other solutions did I evaluate?

We looked briefly at Okta Verify. It is the Verify app from Okta to use a single sign-on provider. It had the same price but far less functionality. It was a no-brainer to just go with Duo Security.

What other advice do I have?

I would advise others to look at the integrations that are available and see if they can roll it out to as many applications as they can. Encourage users to use Duo Push versus the six-digit pin code that the applicant generates.

I would rate Duo Security a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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