How has it helped my organization?
- Fast search
- Relevant results returned
- Autocomplete/fuzzy search
What is most valuable?
- To implement the main requirements regarding my support portal.
What needs improvement?
Machine learning on search.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
No issues. It is very stable.
What do I think about the scalability of the solution?
No issues. It is easy to scale with the cluster node model.
How are customer service and technical support?
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Which solution did I use previously and why did I switch?
We did have a previous solution. It was a monster to install and configure.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing and license model are clear: node-based model.
Which other solutions did I evaluate?
What other advice do I have?
The search product is a product exposing API. Therefore, be comfortable in developing your own front-end to integrate the Search API.
Which version of this solution are you currently using?