Fortinet FortiClient Review

Priced well, good customer support, stability needs improvement

What is our primary use case?

We typically use the solution for remote access. We do not typically use any of the other features.

How has it helped my organization?

This solution has improved the way our organization functions.

What is most valuable?

We find the VPN features valuable.

What needs improvement?

SAML authentication was newly introduced (Post 6.2) but the free customizable version (Forticlient Configuration tool) from FNDN is still at 6.0.10. I would like to see in an upcoming release the free version of Forticlient Configuration tool supporting authentication and customizable for the customers. This is available in the FortiClient developing networks, but it is only available without SAML authentication. 

Also would like to see more descriptive error messages when authentication fails in Forticlient specially when using forticlient VPN connection from Windows Login with Fortitoken as a 2FA

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

There are some stability issues with the solution, compared with other solutions such as Cisco. We were having glitches, bugs, and sometimes crashes.

The bugs that I received was on a PC on the client-side, the authentication would almost never provide feedback about what the cause of failure was. This was a usability related issue, it is not built on the actual firewall. We need to look at the application level to see what is really happening on the user level.

What do I think about the scalability of the solution?

The solution is quite scalable, there are approximately 60 people using it.

How are customer service and technical support?

I used technical support for FortiClient and I would say that they are good. They are knowledgeable and responsive. The product quality itself or the way in which it debugs is relatively complex to other solutions. This could be the reason why support is needed.

I rate Fortinet FortiClient technical support an eight out of ten.

Which solution did I use previously and why did I switch?

We've used OpenVPN and it is quite limiting. However, It is free. We wanted to have a solution that was more scalable towards high-level deployment. In some countries, where we operate as well, OpenVPN is censored. We also used Cisco Anyconnect (As clients only with our customers)

FortiClient is excelling there because they are not censored or have features blocked.

How was the initial setup?

Relatively straightforward 

What about the implementation team?

The install is not straightforward. It was complex and the guidelines are not straightforward. If you want to have something secure and segregated, it is advanced.

What's my experience with pricing, setup cost, and licensing?

The base price should include basic VPN support in addition to Vulnerability scanning, and I think this is beneficial against other solutions. The price is reasonable compared to competitors, it is very good to upgrade to paid EMS + forticlient for the additional features covering Endpoint protection.

Which other solutions did I evaluate?

OpenVPN was our primary VPN solution for internal usage

What other advice do I have?

I would advise looking into the EMS feature we are considering it right now, it is worth investing into. In the free base solution for FortiClient, you do not get to customize your VPN solution in the with the client. The current versions that are available for FortiClient they are quite old. If you want to use the solution to its potential, get the Enterprise Management System (EMS). Additionally, purchase the customization of the FortiClient tool, it is also beneficial.

I gave this solution a seven out of ten because I would say its stability needs serious improvements, but on the upside it is relatively cheap to implement and free for basic features also well integrated into the Fortinet solution. To get my scoring up to a ten they need to have better stability.

I rate Fortinet FortiClient a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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