Fortinet FortiSIEM (AccelOps) Review

Dashboards provide us with the real-time status of our network, including specific alerts and granular monitoring.


Valuable Features

The granular monitoring capabilities. Also, it's very configurable.

Improvements to My Organization

It gives greater visibility via the dashboards into the real-time status of the network. Additionally, it also provides specific alerts and performance monitoring.

Room for Improvement

Some of the out-of-box dashboards could be more useful, as they’re not configured out-of-box. Some other products we’ve used give a lot more information right out of the box. With Accelops, we didn’t get quite enough useful information at the beginning. Ping monitors (STMs) are highly configurable, but it would be nice to have a simpler monitor to go with it, like a simple ping monitor. As it is, we have to go through three different processes and 30 minutes to get the ping monitor up with email notifications. It should have an easier way to configure some of these more common monitors.

Use of Solution

I've used it for two years, but the firm has had the solution in place for longer.

Stability Issues

The product is always stable, but there were a few bugs. During some of the upgrades, fixing one problem revealed another, so we had to go through several patch iterations to find a bug-free version that works for us.

Scalability Issues

None. Far more scalable than is required for us.

Customer Service and Technical Support

Customer Service:

Great - we’d give it a 10/10.

Technical Support:

6/10 - as far as the techs go, they are knowledgeable, but when trying to get a hold of a tech or have them call back, they weren’t responsive. It was one of my biggest frustrations with the product, and I started to look elsewhere for another solution at one point. Issues that could have been resolved in 30-60 minutes sometimes took months, but they have improved.

Other Advice

Just do your research – the product does a lot, but it may be more than you’re looking for. Also, be aware that it requires a lot of time to maintain, set up, and configure.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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