Fortinet FortiSIEM Review

We've been able to monitor our account-hacking issues internally, including attempted attacks on our network and logins to accounts.

What is most valuable?

The security notifications and monitoring features.

How has it helped my organization?

With the online-based monitoring we've set up, we've been able to watch trends of attempted attacks on our network.

We're also able to monitor our account issues internally as attackers attempt to log into our accounts.

We fall under HIPAA so security is key.

What needs improvement?

As we're an SMB, I would like to see different licensing options and the solution is priced out of the reach of some small businesses. It was a priority for us, though, because of the HIPAA regulations we fall under, and a more attractive licensing structure would be nice for SMB's.

For the product itself, it's the configuration. You really have to have their help to configure the product. When hands are off and it's in maintenance mode, it's difficult to configure unless you're totally engrossed in the product on a day-to-day basis.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10, based strictly on the limited experience with one person that I've had.

Technical Support:

9/10, based strictly on the limited experience with one person that I've had.

Which solution did I use previously and why did I switch?

We used freeware or third party apps (two or three of them), but we liked the consolidation of this product -- one interface, one screen -- to capture what the other applications were doing.

How was the initial setup?

It was complex because we didn't know the product. It's pretty in-depth, but once we got familiar with the software it made a lot of sense.

What about the implementation team?

We had the vendor help us implement, and they were 8/10.

What's my experience with pricing, setup cost, and licensing?

As mentioned above, they need to improve their licensing, but it depends on what industry segment they're going after. Maybe introduce some kind more attractive bundle for SMB's to help them get started with the product.

Which other solutions did I evaluate?

We did, but I don't recall which ones.

What other advice do I have?

Everyone's implementation will be different, so be very focused and deliberate in what you want to monitor, because you can inundate the system.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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