What is our primary use case?
We have a group of people that uses Google Hangouts. We chose Google Hangouts because most of the users are on Google and we don't want to use WhatsApp. We publish things like documents for all the members who are on it. I can use WhatsApp, but I prefer Google Hangouts because with Google Hangouts we can directly share our screen. If you have two or three on Google Hangouts directly, someone can share their screen, and you can see what he's doing.
What is most valuable?
The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected to the computer and on the phone with the same account. It is flexible.
What needs improvement?
We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly. I would like for Hangouts to have a professional cloud service in which people will be able to connect the device up to and need not to go through another competitor. I'd rather just use one single service.
For how long have I used the solution?
I have been using Google Hangouts for five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
If someone is using Zoom and is using Skype, the two devices can be connected directly, there is no need for a license. If someone is using Skype and issues a Google Hangouts conference code or a Meet conference code, you are not able to dial with the two devices. Skype and BlueJeans, also work together but Google and Skype directly do not.
We have around 100 users using Hangouts in our company.
How are customer service and technical support?
Our support is based out of Kenya. They're good. If you have any issues, it will take them around two days to resolve it.
What's my experience with pricing, setup cost, and licensing?
Per user, we are paying $50 a month.
What other advice do I have?
Most of the companies are going to Microsoft products but Google is easier to use.
Google is a good product but it'll be better if they fix some videoconference issues. With Microsoft, you can integrate all of your devices. With Logitech and other companies, you can connect it directly through the cloud and you can use it directly, no need to go for another supplier. But with Google, you need to go with another supplier.
I would rate it an eight out of ten.
In the next release, I would like the ability to videoconference with a connectivity plugin.