Google Hangouts Review

Quick and easy to use, and the quality of audio is superior to other products


What is our primary use case?

We have been using Google Hangouts for video conferencing during the COVID-19 pandemic.

What is most valuable?

Google Hangouts is very quick and easy to use, and the quality is very good.

What needs improvement?

I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting.

Support for recording meetings would be helpful.

For how long have I used the solution?

We have been using Google Hangouts for about three months.

What do I think about the stability of the solution?

We have been using this solution approximately twice a week and it has been very stable.

What do I think about the scalability of the solution?

Google Hangouts is a scalable system. We have had meetings that include at least ten members and it has been fine.

How are customer service and technical support?

I have not been in contact with Google's technical support.

Which solution did I use previously and why did I switch?

Prior to Google Hangouts, I have used Cisco Webex for web conferencing and meetings. I found that the voice and image are much more clear in Hangouts, compared to Webex. In fact, I think that the biggest difference between them is that the voice in Google Hangouts is better.

How was the initial setup?

This solution is quite easy to set up. You can create a meeting using the calendar and it starts working. It can be started in a matter of seconds.

Which other solutions did I evaluate?

We are users of Google G-Suite, so we did not consider other options.

What other advice do I have?

I would rate this solution an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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