HCL Digital Commerce Review

Adaptable, stable with good support, but the integration needs improvement


What is our primary use case?

I am a project manager of these projects.

What is most valuable?

The most valuable feature is that it allows you to adapt it according to the customer's needs.

What needs improvement?

The product catalog is an area that needs improvement. It is forcing us to look and test other solutions. For example, when the customer has already implemented SAP and they want to get more from the integration, then the choice is SAP. Otherwise, this is a great platform for us.

In the next release, I would like to see the integration improved.

For how long have I used the solution?

We are in our second year of using HCL Digital Commerce.

The versions used are different from customer to customer. We have only one customer who is using the latest version, which is the 9th.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It could be scalable. 

Our customers are enterprise companies.

How are customer service and technical support?

I have not contacted technical support but my colleagues have and they are satisfied with the technical support.

Which solution did I use previously and why did I switch?

We are working with SAP Upscale. It's a small product.

How was the initial setup?

The implementation is quite complex. I can't compare it with other products because they don't have the experience.

Definitely, SAP Upscale is a much easier product because they offer much less functionality. For this reason, I should not compare them to each other.

What's my experience with pricing, setup cost, and licensing?

For our companies and our users, the price is quite high. They are looking for other solutions.

What other advice do I have?

As I have not compared it with other platforms, it is difficult to offer an opinion. We have only one other platform, which is SAP Upscale, but you can't compare the two. 

Overall, we are satisfied with this product.

I would rate HCL Digital Commerce a seven out of ten.

Which version of this solution are you currently using?

9th
**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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