HipChat Review
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.


Valuable Features

The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too.

Improvements to My Organization

Our entire organization uses this as our default messaging app, not just our software engineering teams. It drastically helped improve our communication across departments once we got everyone on. Plus, we use it as our “Chat Ops”-type tool to monitor systems and software development applications.

Room for Improvement

Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable. Being able to trigger Jenkins builds from within HipChat would be great for software developers and testers.

Use of Solution

I have used it for over two years.

We use HipChat Plus (cloud based). Atlassian is the vendor. Version number unknown, but we’re always on the latest since we’re a cloud-based account.

Stability Issues

We have not had stability issues.

Scalability Issues

We have not had scalability issues.

Customer Service and Technical Support

Support is very fast, helpful, and friendly.

Previous Solutions

We used multiple products, such as Skype, Spark, and HipChat as well. We dropped Skype and Spark because they had less features and we wanted to simplify our chat tool across the organization. Plus, we use other Atlassian products like BitBucket, JIRA, and Confluence which HipChat talks to directly.

Initial Setup

Setup is straightforward. Go to the website, create an account (if your company is brand new to HipChat), get the token and integrate it with JIRA, as well, if you use that product. Administering users is easy, as well.

Pricing, Setup Cost and Licensing

It’s fairly inexpensive to upgrade to HipChat Plus. If you need to store chat histories indefinitely and could use a video conferencing with screen share tool, then it’s worth the price.

Other Solutions Considered

We were using both HipChat and Skype and previously another IM tool called Spark. We dropped them both in favor of HipChat.

Other Advice

Identify a couple of administrators in your company to manage the application and dig into its cool features. It’s extremely easy to use. You don’t need to be highly technical to be an admin on it either.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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