What is most valuable?
They've had a commitment over the last five years to be amongst the most open out there. They are very easy to deploy and manage, and offer a lifetime warranty. Most other vendors who have tried this, have shied away from it. I think recently they have focused on building a highly programmable and open OS so you can create a very large ecosystem around it.
What needs improvement?
Building a bigger ecosystem around them, not just wired/wireless, but there's being able to bring other HP areas such as server and storage groups. At the moment, they operate as separate business areas, and they could clean that up a bit. Also, the technical support needs improvement,
What do I think about the stability of the solution?
They've been doing it for 15 years and have a very reliable product. The fact that they offer a lifetime warranty in some ways is a testament to the stability because if they were constantly failing and churning them out, it would be reflected in their financials.
What do I think about the scalability of the solution?
Since the acquisition of 3COM they have data center equipment that can scale to the largest data centres out there. I think they were the first to offer 40GB and 100GB. This is some big iron stuff.
How is customer service and technical support?
They've had their ups and downs. I think this is one area they can improve in. For a while, you used to get thrown into the queue with printers and all sorts of other stuff. So they've fixed that, and it's better, but still needs to be improved.
How was the initial setup?
It's easy to get going. You can unbox it, plug it in and have it running quickly, but if you go into the advanced settings it can take longer.
What other advice do I have?
They've got a good product, but there's still room for improvement. I would be insistent that they help you integrate it with the non-HP services you have through their professional services.