What is most valuable?
Ease of use with the hardware and software GUI. Easy firmware upgrades. The performance for the price is extremely valuable.
The hardware is simplistic. The physical wiring of the controllers, upgrading controllers, and adding expansion shelves or cache. The software GUI lays everything out nice and clean. You are able to intuitively find what you need to accomplish in few clicks. The reporting is excellent. The firmware upgrades are easy. Just click and sit back and relax. They are non-invasive and take minimal time. The performance is on par with some of the other solutions that cost much more.
How has it helped my organization?
We are heavily reliant on SQL databases. Because of the performance out of the array, we are not storage bottlenecked. The price makes the value extremely appealing.
What needs improvement?
I used to have some gripes with how the GUI worked such as folder organization but the developers listened and released that in a new firmware version. I do want close to real time performance metrics in InfoSight.
For how long have I used the solution?
What do I think about the stability of the solution?
The product has been extremely stable for us.
What do I think about the scalability of the solution?
We have scaled up and out at our primary datacenter with no issues.
How are customer service and technical support?
One of the best support experiences out there.
Which solution did I use previously and why did I switch?
Yes and because of the performance and abilities of the array such as encryption without purchasing new hardware.
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
There are no hidden costs, but go for InfoSight.
Which other solutions did I evaluate?
I inherited this vendor in my environment but it has proven to be a worthy vendor and no plans to change.