HPE StoreOnce Review

​We wanted to restore the files we backed up, and on three occasions we were not able to.

Improvements to My Organization

It provided us help at a time when we needed a lot of storage quickly. It provided us that storage and it was really easy to deploy. Needless to say, we were very happy with that.

Room for Improvement

We're actually not happy with StoreOnce because we had to delete our backups three times. HP support was unable to recover them. We can't even log in to fix the problem ourselves. There was no indicator or any type of system alert that we would not be able to recover the files. We only figured that out once we couldn't backup anymore. When we tried to do a restart, it was not accessible.

Deployment Issues

We've had no issues with deployment.

Stability Issues

The stability improved as they released updates and patches for the software.

Scalability Issues

It's a good product to scale out because we can just buy more appliances and then we'll easily have more space.

Customer Service and Technical Support

Technical support is OK. When we determined that we couldn't recover the data in our StoreOnce, HP support said we should copy everything to another StoreOnce while fixing the defective one. We didn't have a spare StoreOnce, so this suggested fix was disappointing.

Previous Solutions

We used ArcServe GPT, but we didn't have enough space for traditional servers and ProLiant disks.

Initial Setup

The initial setup was straightforward. That's the idea of the product -- straightforward to implement.

Other Advice

We wanted to restore the files we backed up, and on three occasions we were not able to, and this got us in a lot of trouble, so I don't think I will take this risk again. Use something else.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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