Information Builders WebFOCUS Review

We have a BI respository and I use the software from a reporting and analysis perspective.

What is our primary use case?

We have a BI respository and I use the software from a reporting and analysis perspective.

How has it helped my organization?

WebFOCUS has improved reporting and is still a work in progress. We are currently working on converting MS Excel files into a data mart for greater efficiencies.

What is most valuable?

Learning RSTAT and will be implementing a model hopefully soon. Pull a lot of data for analysis autonomously.

What needs improvement?

More access via end users without using reporting objects. Easy way to create charts and graphs for reporting to executive staff.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

So far it is stable.

What do I think about the scalability of the solution?

Thus far our Dashboard and data downloads work efficiently.

How are customer service and technical support?

The support with our Exec has been awesome.

Which solution did I use previously and why did I switch?

Since working for the State of MD, WebFOCUS is what I was introduced to. From the private sector, I used proprietary software that was very user-friendly providing analysis to our customers.

How was the initial setup?

I did not work with development. So I'm not sure. But from what I hear, it was okay because we had help from the WebFOCUS techs.

What was our ROI?

Not sure if management has performed any analysis for  ROI.

What's my experience with pricing, setup cost, and licensing?

Upper Management makes the determination and IT. 

What other advice do I have?

I enjoy WebFOCUS, but would like to be able to export Excel files on my own.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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